River Run Bancorp, MHC, the mutual holding company for Newburyport Bank, Rollstone Bank and Pentucket Bank is proud to announce the promotion of Carla Glidden to Assistant Vice President, Digital Banking Operations Manager. With 17 years of experience in banking operations, Carla brings a deep understanding of digital platforms, customer service, and operational efficiency to this critical role.
In her new position, Carla oversees the daily operations of business digital banking services, ensuring a seamless experience across online, mobile, and other digital platforms. She works closely with both internal and external stakeholders, resolving client inquiries with timeliness and care. She also collaborates with departments and vendors to deliver smooth, secure service. Carla plays a vital role in assisting business banking clients with digital systems and applications, always with a focus on enhancing customer experience and upholding River Run’s security and service standards.
“Carla’s knowledge of digital banking and leadership to this space and ensures our digital services remain strong, secure, and most importantly client focused. She’s a true asset to River Run and our banks,” said Keri Sullivan, SVP, Director of Bank Operations for River Run.
Carla is based at the River Run Operations Center on Storey Avenue, Newburyport. She resides in Candia, NH. She enjoys outdoor activities such as kayaking, spending time with her children, Justin and Sarah, and their cat, Tucker, and is an active community member. She has volunteered for events such as VFW Post 29’s Annual Santa Parade, and “A Bed for Every Child’s--Build a Bed” project. Whether she’s streamlining digital banking or navigating a quiet lake, Carla brings balance, focus, and a can-do attitude to everything she does.
About River Run
River Run Bancorp, MHC is redefining the future of community banking by preserving the mutual banking model while empowering its affiliated banks to maintain their independent brands and deep local commitments. Established in 2023, and with collective assets of $3.6 Billion, River Run provides strategic support and shared resources to Newburyport Bank, Pentucket Bank, and Rollstone Bank & Trust, ensuring continued service excellence to their customers and communities, paired with strength, stability, and a personal touch. Alongside River Run Services, LLC, we are dedicated to sustaining community banking for generations to come.