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River
Run Software Expands Distribution, Integration, and Support Partnership
with RFD & Associates
Stamford,
CT, March 18, 2002: River
Run Software, a recognized industry leader in providing powerful mobile
workforce solutions for enterprise automation and collaboration, announced
today an expansion of its partnership with RFD & Associates, for
marketing, integration, and support of River Run's flagship software
family, MobileSphere™, in the central Texas area.
River Run Software brings to this partnership its award-winning mobile
workforce management solutions with a distinguished track record in
delivering impressive results for its enterprise clients. RFD provides
an experienced services team in the region, its Venice Systems web-
and wireless-ready automated purchasing and inventory software, and
an extensive customer base that has been built over 18 years.
In this expansion, RFD will actively market River Run's industry-leading
MobileSphere for Field Service & Repair™ solution to private
and public sector organizations with service and repair workforces.
River Run's roles-based, collaborative solution enables companies
to transform their entire trouble ticket workflow. The MobileSphere
system provides: automated problem reporting; self-diagnosis and problem
troubleshooting; automatic assignment of workers and groups based
on expertise, availability, territory, and workload; event tracking
for escalation and automatic notification via pager, e-mail, and SMS;
the ability for workers to capture on mobile devices the work they
perform; and electronic transfer of this information back to the central
system over wireless, wired, and docked connections.
MobileSphere for Field Service & Repair solution integrates with
customer's parts inventory systems. For a single-source, complete
solution with comprehensive inventory features already built-in, RFD
will now offer robust, cost-effective solutions that include MobileSphere
for Field Service & Repair and integrated repair parts and equipment
asset management software from Venice Systems.
RFD will also provide customers ongoing solution support following
MobileSphere implementation. This combination of enhanced marketing,
functionality, and support results in even greater value and peace
of mind for MobileSphere customers.
"We look forward to this closer relationship with RFD to maximize
the value we bring to customers in central Texas," said Dr. Trilok
Manocha, Founder and President of River Run Software. "This partnership
expansion is consistent with our strategy to work closely with established,
customer-focused companies that possess strong track records in their
target markets."
"RFD is enthusiastic about the compelling and unique value proposition
for customers that teaming with River Run presents. River Run brings
industry-leading mobile workforce solutions and a track record of
award-winning deployments into this partnership. RFD adds an experienced
services team in the region and over 18 years of private and public
sector expertise to guide, service, and support new MobileSphere customers",
said Anne Davison, President of RFD & Associates.
About
River Run Software
River Run Software is an award-winning industry leader in
providing complete, web-Run's software, coupled with its vast experience
and high technology professional services, has allowed River Run to
deliver unparalleled value to clients for over a decade. River Run's
industry solutions contain powerful collaborative and event management
features that enhance the productivity and problem-solving capabilities
of an enterprise's in-office and mobile employees as well as its business
partners, enabling the enterprise to reduce costs, boost productivity
and deliver significantly improved customer service. With over 3000
customers worldwide, River Run is the choice of industry leaders such
as Sears Roebuck, United Airlines, Sprint, Verizon, IBM, Motorola,
and ADP. For more information, please contact Dustin Manocha, Business
Development Manager, at 203.327.9100 ext. 18 or dustin.manocha@riverrun.com.
About RFD & Associates
Founded in 1983, RFD & Associates is a recognized leader providing
custom, web-based software engineering, and Venice Systems automated
purchasing and inventory software. With over 18 years of experience,
RFD has built an extensive customer base, including educational institutions,
healthcare providers, government agencies, non-profit organizations
and Fortune 500 companies. For more information, please contact Melissa
Marshall, Business Development Manager, at 512.347.9411, ext. 133
or mmarshall@rfdinc.com.
MobileSphere for Field Service & Repair and River Run Software
are trademarks of River Run Software Group, Inc.
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