For over a decade, River Run Software has been a recognized leader in providing wireless-ready mobile workforce solutions and related high technology professional services for the enterprise customer. Over 3,000 companies worldwide use our award-winning solutions and products. Described below are representative customers that demonstrate River Run's value to enterprises with mobile workforces.
 
 
Sears, Roebuck and Co.
  The world's largest automated workforce, Sears, selected River Run for the latest generation of their wireless field service and repair solution used by each of its 12,500 home services field service technicians since 1999. River Run's solution has allowed Sears to significantly improve customer satisfaction and worker productivity, and dramatically increase the number of service requests completed the same day.

The Sears Program Manager for Wireless Mobile Computing recently had this to say:
"River Run did a great job in developing the mobile computing software that we needed for our 12,500 Sears technicians. Not only did they deliver the software as originally specified within the desired timeframe, but we also had them enhance the software in ways that have enabled us to deliver superior customer service and also maintain our competitive position in the industry…we are extremely pleased with the results."

 
This wireless field service solution for Sears consists of:
Integration with Sears legacy information, to ensure that customer and inventory content available within the Sears office was extended to the mobile worker
Enhanced automation of work order dispatch, and integration with their legacy work order system
Scheduling of technicians' work orders on a calendar viewable to the technician and the dispatcher
Integration with Sears' inventory management system, to enable field-based query of available parts
Electronic data capture of work order completion, parts used, time spent, and related information
Integration with Sears' customer billing system, to minimize delay in issuing invoices-reducing their accounts receivable payment time
Wireless communication over two terrestrial wireless networks and one satellite network
 

River Run's solution for Sears won the Best Mobile Solution in Field Service award from Mobile Insights, Inc. Mobile Insights is headed by J. Gerry Purdy, recognized as one of mobile computing industry's foremost experts.

A leading Telecommunications Company
 

A multi-billion dollar U.S. telecommunications company selected a River Run solution to assign, dispatch, and manage trouble tickets for their 4,500 field service and repair technicians. Through a browser-based user interface, call center users are able to open and manage trouble tickets and then select appropriate field workers based on user-prioritized criteria such as availability, skill, geographic location, seniority, and overtime. This system also includes electronic timecards, to further streamline their business processes.

SBC Ameritech
  SBC Ameritech selected River Run, in conjuction with a manufacturer of ruggedized mobile device hardware, to provide a complete solution for remote access, data capture, and two-way data synchronization for over 1,000 field service and repair technicians. The field technicians use the system to gain remote access to a mainframe-based work force management system for troubleshooting network and line problems. The solution also provides information about customer history and work orders, the ability to capture details of the work performed onsite, and to upload and download job status for streamlined scheduling of new work orders.

Verizon
 

Verizon chose River Run to provide a mobile solution that needed to be available 24 hours a day, seven days a week for a nationwide force of field service and repair technicians. River Run's solution supports the field technicians in their service and maintenance of Verizon equipmnent. Technicians can view scheduled jobs, diagnose and fix problems, capture activity, receive unscheduled requests for fixing problems, and record collections data. This is sent to Verizon's back-end system. The solution also includes location-based assignment.

"River Run's solution dramatically improves our mobile technicians' productivity. It provides in-the-field access and update of work order and customer records, and enables effective collaboration between the field and out offices. The River Run solution also minimizes paperwork, creating additional cost savings." --Verizon


Connecticut Policy and Economic Council (CPEC)
  CPEC selected River Run's solution to provide a powerful field-based solution for inspection of the state's public areas within cities. This solution provides an extremely intuitive user interface and required minimal training for the end users. The solution has increased CPEC's productivity by reducing field data collection costs while increasing the data accuracy by broad use of check boxes, dropdown lists, and similar tools.

The president of CPEC had this to say about their River Run field inspection solution:
"CPEC sought a mobile solution…River Run's solution was the answer, customized with the electronic forms we needed. We were also impressed by their team's flexibility in working with us…Their ongoing commitment has been instrumental to this project's success."

 
The River Run solution for CPEC includes:
Field data capture on PDAs
Online CDMA and CDPD wireless network support
Offline usage with end-of-day data synchronization
Intelligent inspection application on the mobile devices for parent-and-child question structures, to determine the next question based on the answer to the previous one
Significant use of check boxes and dropdown lists to minimize need for text entry
Web-based access to field data updated in server database, for viewing the information by government agencies responsible for taking action on the reported problems.
 

River Run's solution for CPEC won the Best Mobile Solution in Government award from Mobile Insights, Inc. Mobile Insights is headed by J. Gerry Purdy, recognized as one of mobile computing industry's foremost experts.

State of Texas
  A statewide Texas regulatory agency selected River Run to deploy a Handheld PC-based wireless field inspection solution for its compliance inspectors across Texas, using River Run's mobile workforce solution. Using this solution, technologically-inexperienced inspectors wirelessly:

 
The River Run solution for CPEC includes:
Query their region's businesses in need of inspection
Capture their inspection on electronic forms
Record signatures of the permit holders
Issue violations on the spot
Print inspection and violation reports onsite
Transmit inspection information back to the River Run system
Automatically transmit permit information on to a legacy VAX/VMS database

ADP Claims Solutions Group
  The world's largest provider of insurance estimation systems selected River Run to jointly develop an end-to-end claims solution for automating and managing the vehicle claims process. This system allows insurance companies to streamline their dispatch of claims and related work to claims adjustors and their repair-related business partners. This solution includes a customer portal for policyholders to track the status of their insurance claims, their approvals, and subsequent repair work. River Run's business process automation technologies for dispatch and notification are integrated to provide automated work assignment, notification, and tracking

United Airlines
 

United Airlines selected River Run solutions for multiple systems to access mission-critical information by mobile workers throughout its Services Divison. United Services' Manager of Application Development had this to say about River Run's solutions:

"The highly mobile sales force of United Services needed efficient access to business critical applications--River Run delivered a solution that did just that. We are extremely pleased with the results."

River Run's solution for United Airlines won the Best Mobile Solution in Transportation award from Mobile Insights, Inc. Mobile Insights is headed by J. Gerry Purdy, recognized as one of mobile computing industry's foremost experts.


American Express
  American Express' paperless conference was the first of its kind for the company. It streamlined existing procedures for coordinators and participants, while extending participants' access to corporate content in a way that was previously impossible. River Run's customization of its flagship field service platform delivered participants access to their unique, personalized conference agenda, corporate intranet for related conference documents, and their American Express corporate e-mail accounts to send and receive e-mail-all on a Palm OS device.


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